Anupama Wilson | Product Designer

Mentorship Plan Builder

  • Product designer
  • Preplaced
  • Web app
Product designEnd to end+50% conversions

Preplaced connects 700+ mentors with over 100,000 monthly mentees. Trial sessions were sparking interest, but few mentees were converting into long-term mentorships — not because of mentor quality, but because they left trials without a clear picture of what came next.

I designed a Mentorship Plan Builder that lets mentors turn a trial into a structured, month-by-month plan they can share in minutes. Within a month, 90% of active mentors had created a plan and trial-to-long-term conversion rose by 50%.

Read the full case study on Medium
Mentorship Plan Builder — product overview

01The problem

Understanding the current flow

Post-trial follow-ups were manual and conversational. Mentees left interested but unclear on next steps, and mentors had no standard way to present a plan — so momentum faded before anyone committed.

Current post-trial flow

The business impact

Mentees hesitated to commit ₹50–60K without knowing what they were paying for. The high-intent window right after a trial was being lost to a lack of clarity, not a lack of trust.

02Research & insights

Talking to mentees & mentors

I interviewed 10 mentees who didn't convert and 8 mentors. Mentees trusted their mentor but distrusted the unstructured process — they wanted to know session count, topics, duration and outcomes.

Mentors were confident but improvised: some built plans in Google Sheets, and all said they'd happily adopt a quick, fill-in template.

Research synthesis

A quick data validation

Internal data confirmed it — top mentors who manually shared structured plans converted at noticeably higher rates.

03Defining the problem

The reframe

I reframed the challenge from “how do we sell more” to: “How might we help mentors create and share clear, structured mentorship plans so mentees can confidently commit?”

Success would be measured two ways: plan creation & sharing rate (adoption) and trial-to-long-term conversion (revenue impact).

Problem framing

04The solution

A dedicated Mentorship Plan tab

A dashboard tab with a welcoming empty state — Browse Templates or Create New Plan — and self-serve guidance that lowers the barrier to starting.

Mentorship Plan tab

Intelligent template selection

Mentors only see templates matching their domain and their typical mentee goals — upskilling, interview prep or domain switching — cutting cognitive load at the moment of creation.

A month-by-month plan builder

After testing week-by-week and phase-based models, a month-by-month planner won. A consistent Goal → Topics → Project → Skills structure scales cleanly across 1-, 3- and 6-month plans while keeping mentees engaged.

Month-by-month plan builder

Details & edge cases

Smart search handles typos, mentors can add custom topics when a gap exists, unsaved-change warnings prevent data loss, and edit-conflict warnings protect plans that have already been shared.

Sharing woven into the flow

Plans can be shared during a trial, at session end, from trial history, and via a “Pending Mentorship Plans” prompt on the dashboard — meeting mentors wherever they already are.

05Impact

Results

Within one month, 90% of active mentors created at least one plan. Trial-to-long-term conversion climbed from 22–24% to 33–36% across domains — a sustained 50% uplift, validated in production rather than assumed.

Impact summary