IRCTC Redesign

The original home screen threw 15+ actions at users with no hierarchy. I grouped them into three meaningful sets — Ticket Management, Planning & Status, and Wallet & Payments — so people find what they need fast.

Cluttered, ambiguous inputs became a step-by-step flow — stations, then date, then class — that progresses naturally instead of overwhelming users at the very start.

The results screen now leads with only the essential train details and reveals class-specific information on demand, with real-time seat availability front and centre on each train card — so comparing trains is fast.

Filters are grouped into clear sections with room to breathe, so users apply the right criteria instead of endlessly scrolling past irrelevant results.

The dense passenger form is broken into structured, easy steps with better spacing, so entering details feels supported rather than tedious.

The review screen gives every detail room to breathe, so travellers can verify everything at a glance — a final moment of confidence before payment.

Payment options are grouped by type with clear labels and hierarchy, so users spot their preferred method and check out confidently.

The old success state was flat. The redesigned confirmation delivers real emotional closure — clear ticket details and unmistakable success cues that reinforce trust.

As a personal project there are no production metrics, but the targets were clear — higher booking completion and lower time-to-book. The feedback echoed the problem itself: “why doesn't it already work like this?”